Refund & Return Policy
Overview
At HubMyDigital, our refund and return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Certain types of items are exempt from returns, including perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable digital/software products
- Certain health and personal care items
A receipt or proof of purchase is required to complete any return. Please do not send your purchase back to the manufacturer directly.
Partial refunds may apply in the following cases:
- Items with obvious signs of use
- Opened software, digital media, or similar products
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we’ll send you an email confirming receipt. We will also let you know whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically credited to your original method of payment within a certain number of business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take time before the refund is officially posted.
- Contact your bank, as there is often processing time before a refund appears.
If you’ve completed these steps and still haven’t received your refund, please contact us at [support email].
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, email us at [support email].
Shipping Returns
To return your product, please contact us at [support email] for return instructions and address details.
- You are responsible for your own return shipping costs.
- Shipping costs are non-refundable and may be deducted from your refund if applicable.
- Delivery time for exchanged products may vary depending on your location.
- For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
If you have any questions about our refund or return policy, feel free to contact us at [support email].
